Frequently Asked Questions

Last Updated: September 9, 2025

Welcome to RosaVente’s FAQ section.
Here, you’ll find answers to common questions about shipping, delivery, payments, returns, and more.

Shipping & Delivery

When will I receive my order?

  • Processing time: 1–2 business days

  • Estimated delivery (U.S.): 3–6 business days

  • Total time from order to delivery: 4–8 business days

Note: Orders placed on weekends or U.S. public holidays are processed the next business day.

My order hasn’t arrived yet — what should I do?

While most orders arrive on time, occasional delays can occur.

We’ll investigate and, if necessary, issue a replacement or a full refund at no extra cost.

What if my item arrives damaged?

Please don’t return the product immediately. Instead:

  1. Email info@rosavente.com with:

    • A brief description of the issue

    • Clear photos of the damage

    • Your order number

  2. Our support team will review your case quickly and arrange the best solution.

    • In most cases, we’ll send a free replacement

    • If preferred, you may request a full refund

Is shipping free?

Yes! We offer free standard shipping on all orders within the United States — no minimum spend required.

Payment Methods

We offer secure payment options via trusted providers:

  • Visa

  • Mastercard

  • American Express

  • Paypal

All payments are encrypted and processed through secure gateways. We never store full credit card details.

Partial Shipments

If you ordered multiple items, they may be shipped separately due to:

  • Product availability

  • Packaging size limitations

  • Different fulfillment locations

Any remaining items typically arrive within 1–3 business days of the first delivery.
You’ll receive a tracking email for each shipment.

Returns & Exchanges

If my item arrives damaged

  • Don’t return it right away.

  • Email info@rosavente.com with photos of the issue.

  • We’ll provide a free replacement or a full refund — your choice.

If I ordered the wrong item or changed my mind

  • We accept returns and exchanges within 30 days of delivery.

  • Return shipping costs:

    • Paid by the customer for change-of-mind returns.

    • Paid by RosaVente if the item is defective, damaged, or incorrect.

  • To start a return, email info@rosavente.com.

Contact Us

RosaVente / RW GLOBAL HOLDINGS LLC
614 N DuPont Hwy, Suite 210
Kent County, Dover, Delaware, 19901
United States

Email: info@rosavente.com
Phone: +1 (217) 386-5805
Customer Service Hours: Monday to Friday: 08:00 – 19:00 EST