General terms and conditions

Article 1 – Definitions

To ensure clarity and avoid misunderstandings, the following terms are used:

  • Cancellation period: The period during which you, as a consumer, may cancel your order without giving a reason.

  • Consumer: A natural person purchasing from rosavente.com for personal, non-business use.

  • Durable medium: A format such as email or PDF that allows you to store information for future reference.

  • Right of withdrawal: Your legal right to cancel an order within 30 days.

  • Entrepreneur: A person or entity acting for business or professional purposes.

  • Distance contract: An agreement concluded entirely via online or remote communication.

  • Means of distance communication: Tools like the internet, email, or phone used to complete purchases.

  • Terms and Conditions: These General Terms and Conditions of rosavente.com.

Article 2 – Business Information

This website is operated by:

Store: rosavente.com
Adress: 614 N DuPont Hwy, Ste 210, Dover, DE 19901, USA

E-mail: info@rosavente.com
Phone Number: +1 217 3865805

Frequently Asked Questions

For inquiries about products, returns, orders, or complaints, please contact us using the details above. Any changes to our contact information will be published on our website.

Article 3 – Scope and Acceptance

These Terms apply to all transactions made via rosavente.com regardless of device or platform.
By placing an order, you agree to be bound by these Terms.

A downloadable copy of these Terms is available before checkout. Any product-specific conditions will be clearly indicated.

Article 4 – Product Listings & Offers

All products shown on rosavente.com are non-binding offers. Availability and pricing may change at any time.
Images are for illustrative purposes and may differ slightly. The product description is decisive.

Each product page includes:

  • Shipping fees, if applicable

  • Right of withdrawal details

  • Languages available

  • How to complete the purchase

  • Contract duration, if relevant

Article 5 – Contract Formation

A contract is formed when you click “Buy now” and receive confirmation. This confirmation acknowledges receipt but does not mean the order is accepted.

Acceptance occurs when you receive a shipping confirmation or the product is dispatched. Orders may be declined in cases of suspected fraud or unavailability.

Article 6 – Right of Withdrawal

As a consumer, you have the right to cancel your purchase within 30 days of receiving your order.

To do so, send us a clear message by email or post. Items must be returned within 30 days of your cancellation notice. Return costs are your responsibility. Refunds are processed after inspection.

You may inspect items as you would in a store, but signs of wear or use may reduce your refund.

Article 7 – Refunds

If the withdrawal is valid, rosavente.com will refund your payment, including standard delivery costs, within 14 days using the same payment method.

We may withhold the refund until we receive the items or proof of return, whichever comes first.

Article 8 – Exceptions to Withdrawal

The right of withdrawal does not apply to:

  • Personalized or custom-made products

  • Sealed hygiene products once unsealed

  • Opened software, DVDs, or CDs

  • Perishable items

  • Newspapers or magazines

  • Fully completed digital services where withdrawal rights were waived

  • Services fulfilled before the end of the withdrawal period with your consent

Article 9 – Prices & Payment

All prices include applicable taxes. Any additional fees (e.g. shipping) are shown during checkout.

We reserve the right to correct pricing errors. Payment is due within 7 business days unless stated otherwise.

Accepted payment methods include credit card, PayPal, and other secure options.

Article 10 – Shipping & Ownership

Orders are shipped after payment is confirmed. Delivery times are shown at checkout. If a product is unavailable, you will be informed.

Partial shipments may occur if reasonable. Items remain the property of rosavente.com until full payment is received.

Article 11 – Warranty & Liability

All items are covered by a 24-month statutory warranty unless stated otherwise.

If an item is defective, please contact customer service with details. The warranty excludes damage caused by misuse, external factors, or unauthorized modifications.

rosavente.com is liable for intentional or gross negligence and personal injury. For minor negligence, liability is limited to essential contractual duties. Other liabilities are excluded to the extent permitted by law.

Article 12 – Contract Duration & Termination

  • Indefinite contracts: You may cancel at any time with one month's notice.

  • Fixed-term contracts: Automatically end unless agreed otherwise.

  • Renewals: Only apply if explicitly agreed.

  • Trial periods: End automatically unless extended by mutual agreement.

Article 13 – Complaints & Disputes

If you have a complaint, contact us with your order number and details. We aim to respond within 14 days.
If more time is needed, we will inform you.

Unresolved disputes may be submitted via the EU dispute resolution platform:
https://reportfraud.ftc.gov

Article 14 – Governing Law

These Terms are governed by the laws of the United States (Delaware).
For EU customers, your local consumer protections still apply.
Legal disputes shall be resolved in the jurisdiction of our registered business address unless local law states otherwise.

Article 15 – SMS Marketing

By opting in to receive SMS from rosavente.com, you agree to receive messages regarding your order, promotions, and reminders. Frequency may vary. Consent is not required to make a purchase.

To unsubscribe, reply "STOP" to any message or click the unsubscribe link. Message and data rates may apply.

For assistance, reply "HELP" or contact us through our website.
Changes to our SMS number or short code will be announced. We are not responsible for delayed or undelivered messages.

View our Privacy Policy for more on how we handle your data.